Home Owners Insurance Knoxville

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CCC Bridges Gap for Knoxville-Area Homeowners with Insurance ...

– Several months since severely damaging wind and hail storms swept through East Tennessee, many homeowners are finally getting their homes – and in some cases, their lives – back to normal. 

However, for one segment of homeowners who are still awaiting full payments from their insurance companies, the process of being made whole continues to linger.

With East Tennessee home-damage claimants numbering in the tens of thousands following the storms, there may be thousands of homeowners who have not reached an appropriate settlement that they believe holds true to their original insurance company contract.

“In my experience, the majority of insurance claims are handled appropriately, but a significant number are not,” said Catastrophic Claims Consultants (CCC), LLC, President David R. Charles, a 32-year veteran of the insurance industry who has worked scores of major disasters in the U.S. since 1977, including the 1994 Northridge Earthquake in California, Hurricanes Andrew, Ike, and Katrina, and the 9/11 World Trade Center terrorist attack.

According to Charles, the company is seeing several areas of Greater Knoxville in particular where some homeowners feel they are not receiving proper insurance settlements.  For example, CCC’s staff often manages client situations where a homeowner only receives an insurance payment to repair part of their roof, when in fact the entire roof was damaged in a storm.

“For homeowners who don’t have a positive experience, they can be left with little recourse to restore their home to its pre-storm condition – which is generally the underlying promise of any homeowner insurance contract,” Charles said. 

Public insurance adjusters negotiate on behalf of homeowners and policyholders to make sure the insurance company fulfills its obligations.

“If we find that a homeowner has not received a fair settlement or if their insurance company is waffling on what they will pay, we aggressively pursue proper compensation – again, in keeping with the insurance contract,” Charles said.  “We also help our clients prepare and protect themselves in the event of future damage or catastrophe.

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