We had lived in the house since 1990. We also had flood insurance because we have a mortgage, and we live in a flood zone. But we never had to file a claim. In 2004, we got some ponding in the basement from Hurricane Ivan, but that was all, until this year.
I have yet to talk to anyone who lives near the creek who saw this coming. We didn’t see it coming. The water just kept rising.
The roads and field near our house turned into a lake. We and our neighbors stood in the area of the road between the lake and the creek that kept rising. We knew that the creek and the lake were going to meet, and that’s when things would really get scary because there would be nowhere else for the water to go.
The thing about a flood is you can’t stop it. It’s not like a fire where you call the fire department and it puts it out. With a flood, at some point, all you can do is just stand there and watch it happen, because there’s no stopping it.
Our basement was completely filled and we got four to six inches on the first floor. I’ll never forget the last few hours before we left our house in the middle of the night. We had already turned off the power because we knew the water was going to hit the breaker box in the basement. My stepson, Chris, who is in construction, told us if we didn’t shut it down our house could explode.
How do you process that kind of information? You just do it, it’s all happening and you are in the middle of it. The best I can describe it is like saying you feel like you are in the middle of a movie that it isn’t really happening to you. But it is.
My wife, Debbi, and I had caught a few hours of sleep, thinking we’d still be able to make it through the night in the house. We were awakened by some kind of utility box that exploded right outside our bedroom window, like a transformer blowing up.

“Many fires occur when holiday decorations, such as centerpieces, come into contact with a lit candle,” said Marty Ahrens of the NFIP. Winter house fires can also start from too many holiday lights plugged into an outlet, portable heaters or fireplaces

The water had receded by Saturday morning, and we got our cats out. By then, I had called the flood insurance folks and made contact with FEMA. The adjusters came out and spent hours walking through our house, taking pictures and asking questions.
"You have an accident or a fire in your house. You call up the insurance company. You describe the circumstances. Maybe they send an adjuster out, and they say it's not covered, or it's covered but here's the dollar amount that we're obligated to pay

Your numerous calls to the loss assessor, who in turn said he was getting very little response from Tesco Insurance's loss adjuster, were achieving nothing. The insurer claimed that the fire had only been reported a month after it occurred.

The couple has been in negotiations with their insurance company and third party adjusters for six months before the final settlement was reached. Carl and Rexanne were on site, dressed in Santa and Mrs Claus costumes to watch the start of the
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