Mercury Insurance Homeowner

One Man's Crusade to Get His Mail in Toluca Lake

For the past 15 years, David Graham has tried to get his mail properly delivered in Toluca Lake. He said that sometimes his mail is not delivered or sometimes it ends up at a neighbor’s house down the street. 

The poor mail delivery system caused Graham troubles with the IRS, and he even complained to his congressman about it. But, the mail still doesn’t get delivered. (His neighbors have the same problem, but they won't be as vocal about it on the record as he has been.)

“This has just continued and continued and continued,” said Graham, who lives in the 91602 ZIP code of Toluca Lake near North Weddington Park on Acama Street, a quiet neighborhood behind the Beverly Garland Hotel and bordered by Lankershim Boulevard and Vineland Avenue.

“They have lost check reorders, an entire set never arrived, so I had to deal with the bank on that one. I’ve had my paycheck misdelivered," Graham said. "I’m a teacher and during the couple of months that we’re out of school, I just sit in terror during that time because I never know if I’m going to get it or not.”

The Los Angeles Unified School District teacher said it’s not just him, but that other neighbors who wish not to be named, have similar complaints to the ones he has voiced. 

U.S. Postal Services spokesman Richard Maher said the Toluca Lake area has experienced many changes in postal delivery lately, but he doesn’t believe it has affected the delivery, and he said he has not noticed an increase in complaints.

The Consumer Affairs Department, which handles complaints about mail deliveries, did not notice an increase of concerns in the 91602 ZIP code area.

Maher explained that route adjustments were made due to mail volume decreasing 20 percent since the recession in 2008. In order to keep employees working eight hours a day, route adjustments were made and mail carriers have switched routes many times.

Homeowner Business at Mercury Insurance had increased by more ...

LOS ANGELES– Mercury Insurance had been hiring 63 property claims full-time employees in California, Texas, New Jersey and New York in order to develop customer base. Since the beginning of the year, Mercury’s homeowners business had improved by more than 10 percent. Clarisa Eng as Mercury’s human resources director said that they would be helping American’s people back to work. These new employees would help us giving the best service to our customers when they knew Mercury would be there to help make everything right. Mercury is specialized selling insurance of car and homeowners insurance service through independent agents. Now, Mercury was filling positions through the first quarter of 2012 for property field adjusters, support specialists, managers and supervisors. These new employees would get several weeks of training and would join Mercury’s team of more than 4,000 employees and 5,000 local agents in 13 states for facilitating property claims.

Joanna Moore as Mercury’s chief had claimed to officer that Mercury enjoyed one of the highest homeowner’s retention rates in the industry and one of the biggest reasons was the outstanding claims service we provided. Our entire organization had committed to act as advocates for our customers. Therefore, we would serve 24 hours a day, seven days a week for our customers in the event of a fire, broken pipe and so on.

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